Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Account information such as name, email address, role, and login credentials.
• Company information entered into the platform by authorized users.
• Subscription and package-related information.
• Contact message details submitted through the platform.
• Technical information such as IP address, browser type, device information, and usage logs.

2. How We Use Information

We use collected information to:

• Provide, maintain, and improve the InventoryHQ platform.
• Manage user accounts, authentication, and permissions.
• Process subscriptions, packages, and related operational records.
• Respond to support requests and contact messages.
• Monitor system performance, security, and platform usage.

3. Data Sharing

We do not sell personal information. We may share information with trusted service providers, technical partners, or where required by law, regulation, or valid legal process.

4. Data Security

We implement reasonable administrative, technical, and organizational measures to protect information against unauthorized access, disclosure, alteration, or destruction.

5. Data Retention

We retain information for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce our agreements.

6. User Responsibilities

Users are responsible for maintaining the confidentiality of their login credentials and for ensuring that information entered into the platform is accurate and authorized.

7. Third-Party Services

The platform may rely on third-party infrastructure or integrations. Their handling of data is governed by their own applicable terms and privacy policies.

8. Advertising and Analytics

We use Google Analytics and PostHog to understand how the website is used, and the Meta pixel, Meta Conversions API and Google Ads conversion tag to measure how our advertising performs. These services share limited information about your visit, such as the pages you view, confirmed live-demo bookings, demo and savings-report form submissions, email sign-ups, and clicks to start a 14-day trial, with PostHog, Inc., Meta Platforms, Inc. and Google LLC for analytics, advertising measurement and optimization. A demo unlock is a lead, not proof of video viewing. Actual demo playback is recorded separately in analytics. Browser booking tracking shares confirmation and the booking-link label, not the scheduling form's contact details. Server lead reports may share the original browser information, IP address and permitted advertising cookies with Meta. Contact matching shares hashed email, phone or names with Meta only when a stored advertising acceptance specifically covers contact matching; accepting a privacy policy alone is not that permission. We do not send lead contact matching details to Google. Learn how Google uses this data at https://business.safety.google/privacy/.

In regions where prior consent is required, these advertising tags do not run until you accept on our cookie banner, and you can change or withdraw that choice at any time using the Cookie settings link in the website footer. Elsewhere, you may opt out through your Meta or Google ad settings or your browser and device settings.

We keep the original landing page and latest campaign parameters to connect website visits with trial links and forms. Advertising click identifiers and Meta cookies are saved and forwarded only when advertising is allowed; declining removes saved identifiers and stops new advertising reports. HubSpot receives campaign parameters on demo-calendar links to identify booking sources, but not our advertising cookies. Account-created advertising reports require recorded acceptance before sending hashed contact details to Meta. Hashing does not make contact details anonymous. You can withdraw advertising permission through Cookie settings in the footer, including outside consent regions, or contact us about an existing lead or account.

Our website guide is an AI assistant. Questions you type into it and its answers are sent to our AI service provider to generate a reply and are stored by us so we can improve the guide. Please do not enter personal or sensitive information in the guide.

9. SMS Communications

If you provide a mobile number and agree to receive text messages, InventoryHQ may send SMS messages about your account, product updates, alerts, appointment reminders, and occasional promotions.

Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. Reply HELP for help.

We will not share or sell your mobile number or SMS opt-in consent to third parties or affiliates for marketing or promotional purposes.

10. Your Rights

Depending on applicable law, you may have rights to request access, correction, deletion, or restriction of your personal information.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Continued use of the platform after updates means you accept the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, please contact the InventoryHQ support team.